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Cannot open your Outlook , Outlook or Outlook ? In this article you will find really working solutions for "Cannot start Microsoft Outlook" problem that will help you have your Outlook up and running again with no errors. The fixes work in all versions of Outlook and on all systems.
A few articles ago we discussed what can be done when Outlook is freezing and not responding. Today, let's see how you can fix and prevent an even worse scenario when your Outlook does not open at all. The main symptom of this problem is very obvious and easily recognizable: you click Outlook's icon, an hourglass appears and is hanging for a while, and then you get the "Cannot start Microsoft Office Outlook" error. According to Microsoft, the major cause of this issue is a corrupted Navigation Pane settings file - profilename.
A good indication that the file is corrupted is when its size is 0 KB. No one knows the exact reason why this happens, but all versions of Microsoft Outlook from to the newest Outlook may be affected. Other reasons may be when you run Outlook in the compatibility mode, or if you are using a profile created in an older Outlook version, or if the Outlook data file.
Anyway, whatever the reason is, the outcome is the same - you cannot open the Outlook window because of this error: " Cannot start Microsoft Outlook.
Cannot open the Outlook window. The set of folders cannot be opened. Outlook : " Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience. Outlook : " Cannot open your default e-mail folders. The information store could not be opened.
Outlook : " Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded. Now that you know what causes problems on Outlook start up, let's see how we can get them fixed. Below you will find the troubleshooting steps for 4 most common problems that prevent Outlook from starting correctly, listed in order of frequency and efficiency:.
In most cases it is the corrupted Navigation Pane settings file that prevents Outlook from starting successfully, so the first thing you need to do is to mend it.
Here's how you can do this on different operating systems:. If you prefer to work with the Run dialog on Windows 7 or Windows 8, then follow this way. Delete the Navigation pane settings file If for some reason you were not able to recover the Navigation pane configuration file, nor did the automatic fix provided by Microsoft work, try to delete the XML file that stores the navigation pane settings.
To do this, proceed with the following steps:. Find and delete the Outlook. If you have reinstalled Outlook recently and something went wrong during uninstallation of the previous version, the default Outlook data file. In this case you are likely to get this error: " Cannot start Microsoft Office Outlook. The file Outlook. Let's try to repair your outlook. Alternatively, you can click Start and type scanpst. Click the Browse button to select your default Outlook. If you upgraded to Outlook on a computer that already had data files created in previous versions, you will find the outlook.
Try to open Outlook and if it starts without errors, congratulations! You do not need the remainder of this article : Or maybe, it's worth to bookmark it for the future. When it comes to using compatibility mode in Outlook, let me quote a wisdom that Outlook's guru Diane Poremsky shared on her blog : "If you enabled compatibility mode, disable it.
If you haven't, don't even consider it. Alternatively, you can find outlook. EXE, and then click Properties. Switch to the Compatibility tab and be sure to clear the " Run this program in compatibility mode for " check box. Click OK and try to start Outlook.
If you still cannot open the Outlook window and the same "Cannot start Microsoft Office Outlook" error persists, try to restore the previous version of the PST file. Of course, in this case some of your recent emails and appointments will be lost, but it seems to be a better alternative than no Outlook at all. So, right click on the Outlook. If neither repairing nor restoring the Outlook. If it does, then you can copy your current Outlook data file. For full details, see Microsoft's step-by-step guidance on creating a new Outlook profile.
Set the new profile as the default one. After you do this, a tick will appear to the left of the newly created profile, as you see in the screenshot below. Try to open Outlook and if it starts normally with the newly created profile, copy the data from your old. Import data from the old Outlook PST file. Hopefully, now you can finally open Outlook but your PST file is new and therefore empty.
Don't panic, this is not a problem at all compared to the one you've just solved : Perform the following steps to copy emails, calendar appointments and other items from your old. Select " Import from another program of file " and click Next. Choose " Outlook DataFile. Click the Browse button and select your old.
If you've had just one Outlook profile and never renamed the PST file, then most likely it will be Outlook.
Click Next and then Finish to complete the migration process. If your old Outlook PST file was severely damaged and the repair procedure was not successful, you may get " Cannot start Microsoft Outlook. The set of folders cannot be opened " error again.
If this case, the only way is to create a new profile and use it without importing data from the old. If your old. I cannot recommend any particular tool because luckily have never had to use any on my own machine. Starting Outlook in Safe Mode actually means that it will be run without any add-ins that are currently installed on your machine. It is the fastest way to determine if the problem on Outlook start up is caused by some of the add-ins.
Outlook will display a message asking you to confirm that you really want to start it in safe mode, click Yes. An alternative way is to use the outlook. If Outlook starts fine in safe mode, the problem is definitely with one of your add-ins. Try to disable the add-ins one at a time to detect which one is causing the problem. You can find the detailed information in : How to disable Outlook add-ins. The main symptom is Outlook hanging on the Loading Profile screen, and the main cause is a conflict between the operating system and OEM video drivers.
If against all expectations your Outlook still won't open, try the troubleshooting steps below. These tips cover other, less frequent scenarios, and more specific errors. As the error description explains, this error happens if you have a corrupted or outdated MAPI DLL installed on your machine.
Usually this happens when you'd installed a newer version of Microsoft Office and then installed an older one. The entire text of the error message is this: " Cannot start Microsoft Office Outlook. DLL is corrupt or the wrong version. This could have been caused by installing other messaging software.
Please reinstall Outlook. If you work in a corporate environment and your company uses an Outlook Exchange server, then the "unable to open Outlook" problem may be caused by something known as Cached Exchange Mode. When the Cached Exchange Mode is enabled, it saves and regularly updates a copy of your Exchange mailbox on your computer. If you don't need this option, then turn it off and you should no longer get the error.
Another error that may occur in the Exchange server environment is related to a missing default gateway setup. I'm not really sure what it actually means, but fortunately for us Microsoft has an explanation and automatic fix for Outlook and You can download it from this page. One more cause of errors when starting Outlook is disabling the Encrypt data between Outlook and Microsoft Exchange setting. If it is the case, you will see the errors like these:.
And again, Microsoft has provided the detailed information on how to cope with this problem, you can find it on this page. If you cannot start Outlook because of an error message similar to this one: " Cannot start Microsoft Outlook.
MAPI was unable to load the information service msncon. Be sure the service is correctly installed and configured ", know that it is the Microsoft Hotmail Connector add-in to blame. In this case, uninstall the Outlook Connector manually as recommended on this forum , and then install it anew.
Here are the download links:. Though this section does not relate directly to Outlook start-up problems, it still may be useful if you actively use Outlook in your daily work. Let me, please, quickly introduce you to 5 time-saving plug-ins that automate the following tasks in Outlook - You can find more details about the tools and download their trials by clicking the links above.
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